Terms And Conditions

Order
By placing an order with us, you are offering to purchase a product or service. You represent to us that you are at least 18 years of age, that all information provided to us with your order is true and accurate, and that you are an authorized user of the authorized payment method. provide. Dalton Audio Inc reserves the right to limit, refuse, modify or cancel orders that in our sole judgment appear to have been placed by third parties, including resellers.
Product prices and product availability are displayed on this website, however the website may contain errors. Prices or availability may change at any time without notice. Dalton Audio Inc is not bound by any offers or prices on the website. Dalton Audio Inc reserves the right to modify or cancel your purchase for any type of error on the website.
To place an order, simply add the desired items to your cart. You can add, delete, update or change the quantity of products in your shopping cart when shopping on the website. When you’re ready to buy, proceed to checkout to enter operational and payment information to complete your order. You can complete your order setup as a guest or by opening a Dalton Audio Inc. user account. By opening a Dalton Audio Inc user account, you can quickly access product support, updates and promotions. When you submit an order, Dalton Audio Inc may identify certain items before the order is fulfilled, including but not limited to your personal information, payment information and creditworthiness.
Without any liability, Dalton Audio Inc reserves the right to refuse any order, to correct any inaccuracies or omissions of any information on its website, to make changes or updates Update information about the products or services offered and modify or cancel your order at any time without notice, whether or not the order is clearly identified. If we make amendments to your order, we will endeavor to notify you before you decide to cancel your order in reasonable circumstances. If Dalton Audio Inc cancels your order, we will attempt to notify you through the contact information you provided with your order.
After submitting your order, you will receive an order identification screen that may be detailing your order. You will also receive an order confirmation email, which includes your order details. Remember to save this order confirmation and make a copy. This is your receipt as proof of purchase; Your commoditization will not include translation plugins. You will need to compile this information if you require warranty service from any of our authorized repair centers throughout the United States.
It usually takes one to two business days to process and ship your order. Once your order is converted, we will send an email confirming the conversion, including the tracking number(s). The carrier requires one business day from that time to validate tracking information.
Pay
Dalton Audio Inc accepts payments via Stripe, Visa, MasterCard.
You will be charged after your order ships except for Stripe orders. Full order unit charged when placing order.
In case of payment with Stripe, you will be charged immediately, but in case you choose Stripe Credit after paying with Stripe, you can take advantage of the account signals provided for payment accounts Future payments or monthly replies are provided by Stripe at the time of order.
Please note that certain orders are subject to a 24-hour authorization period to protect all parties against misuse of the credit card. To assist in minimizing card misuse, please ensure that your credit card has all current information on file including any authorized or alternate address transactions.
If your payment method is charged for an order that is later modified or canceled, Dalton Audio Inc will refund you. We apologize for any inconvenience this may cause you.
Cancel order
You may cancel or change your order up until the time you submit your order. If your order has been submitted, please contact the customer service center at +1 (346)-289-2966
If you have a problem with any part of your order, please email our Customer Service Center. Please provide your name and order number or call our toll-free customer service number at +1 (346)-289-2966.
Transfer goods
Free shipping
Return mode
You may return any merchandise you purchased on Dalton Audio Inc, within 30 days of the date the package was delivered to you, subject to the terms and exclusions below.

Security & Privacy
Our website uses industry-standard secure socket layer (SSL) technology to ensure the security of your Internet transactions. SSL encrypts all of your personal information, including credit card numbers, names and addresses, to prevent decryption. To verify the security of your connection, check the lower left corner of the browser window after accessing the server. If you find the lock is not damaged or the padlock is closed (depending on your browser) then SSL is still working. You can also test your skills by looking at your browser’s stream URL. When you access a secure server, the first characters of the web address change from “http” to “https”.
The information you provide during transactions on this website is confidential. Please read our Privacy Policy for more information about the data we collect and how we use it.
Promotion
The use of promotional codes, discounts, coupons or promotions is subject to the terms and conditions of that promotion. To qualify for a particular promotion, your order must be submitted within the specified promotion period. Unless otherwise expressly stated in the terms and conditions of the applicable promotion, more than one promotion cannot be applied to a single order.
Phone number: +1 (346)-289-2966

E-mail: warranty@dalton-audio.com

WARRANTY POLICY
What will Dalton Audio Inc do to solve your product problems?

If your product is in need of warranty coverage, Dalton Audio Inc. will have the right to choose from the following methods:

(1) Repair this product at no cost/charge to you, using new or refurbished replacement parts in accordance with the “Warranty Policy”

(2) Exchange this product with a product that is new or manufactured from new or usable used parts and is at least functionally compatible with this product as specified in “Policy innovation” or

(3) Refund the purchase price of the product according to the provisions in “Return and Refund Policy”

Any part or product replaced or refunded will become the property of Dalton Audio Inc and by submitting any product for warranty, you represent and warrant to Dalton Audio Inc that you are the owner unique to that product and not subject to any terms, mortgages or pledges.

Who is protected by protection activities?

This warranty only protects customer information who purchased a Dalton product and activated the warranty electronically according to the instructions stated in the warranty card located in the product or at www.dalton-audio.com and is not transferable. cede to others. Any attempt to transfer this warranty shall immediately render this warranty void.

This warranty is valid only for Dalton Audio Inc products sold at www.dalton-audio.com, purchased from authorized Dalton Audio Inc dealers within the United States, and does not apply to products are purchased or shipped elsewhere. If you purchased this product (or subsequently transferred it) outside the United States, you should contact your local Dalton Distributor (if applicable) for warranty information.

Product warranty period

– The product is warranted for 12 months from the date of purchase. Date of purchase is based on the date of invoice issuance or electronic warranty activation registration information.

In cases where the customer does not have an invoice and the system does not have electronic warranty activation information, the 15-month product warranty period is calculated from the date of manufacture recorded on the product.

– Note: The battery or battery installed inside the product is warranted for 6 months from the date of purchase.

Product warranty terms

– The product is still within the warranty period.

– Product defects due to components, or product defects due to the manufacturer.

– Lithium batteries are only warranted in case of complete death, complete loss of power or deformation due to product error.

Warranty disclaimer clause

– The product is out of warranty period. The seal is no longer intact.

– Product is damaged or lost due to:

Accidents (including force majeure or acts of nature), misuse, abuse, neglect, product modification; The product is broken, scratched, wet due to water falling in… The product is damaged due to fire, flood, lightning…
For failure to follow instructions in the owner’s manual, including failure to perform recommended routine or routine maintenance or improper maintenance; The battery is not fully charged when the battery is weak.
Note: The battery needs to be fully charged for 8-10 hours before use and will be damaged if not recharged within 24 hours of emptying the battery.

The product has been altered, adjusted or repaired by a third party that is not authorized by the Company
Caused by any commercial or industrial use; to the decorative surface of this product; to any data, software or information (for products not intended for commercial or industrial use by Dalton Audio Inc);
Due to use of this product not for its intended purpose; or covered under any of your (or your installer’s) policies or insurance coverage.
Limitation of liability

– Dalton disclaims responsibility for any damage that may arise directly or indirectly from failure to comply with the steps described in the Instructions for Use, in particular those relating to installation, use and product maintenance.

The following are also excluded from this warranty:

Claims based on any misrepresentation by the seller;
If the serial number of this product is changed or deleted;
Damage to configuration components, the nature of which they are worn or depleted during use, battery covers and spare pads, any accessories of this product, even if supplied by Dalton Audio Inc;
Anytime install, remove or reinstall; any calibration or adjustment of any settings; All variations in performance are due to certain circumstances related to settings, for example program quality or AC power supply.
Dalton Audio Inc reserves the right to change the design or upgrade any product without notice and has no obligation to make any changes or upgrades to any product previously sold or manufactured there.

Warranty expires

– After the 12 month warranty expires. Repaired products will be charged according to the price list of the authorized Warranty system.

Expense

– All costs related to moving products from customers to Dalton are borne by customers.

– In addition, customers may incur additional fees related to operations and processing.

NOTE:

– For products that are denied warranty, the warranty center will perform customized repairs according to the status and level of damage of the product.

– Do not protect the Bass speaker, Mid speaker, Treble speaker from burning, protective equipment used during the process. Warranty is only in case the speaker is squeezed, crackled, or distorted.

– No warranty for microscopic damage due to falling or broken batteries causing microscopic damage.

In the event you require warranty service of this product in the United States, you should first contact us directly using the contact information provided below:

Address: 9999 BELLAIRE BLVD STE 800  HOUSTON TX 77036-3579

Phone number: +1 (346)-289-2966

E-mail: warranty@dalton-audio.com

REFUND RETURN POLICY
Within 30 days, if you are not satisfied, you can return the purchased product for a full refund. When you want to return an item, please follow these steps:

– Step 1: Fill out the “Return request” form at the link: www.dalton-audio.com/return_from

– Step 2: After continuing to receive information, Dalton will contact the customer and provide feedback on how to proceed. You will have to produce the original sales invoice for Dalton to check.

– Step 3: Customers send goods to Dalton Audi Inc. warranty center. Do not send this product to us without prior authorization.

– Step 4: Dalton will check the goods and confirm with the customer within 7 days

Payment conditions.

– Application period: within 30 days from date of purchase.

– Return must include all equipment, packaging, warranty papers, manuals and accessories. Product MUST BE IN NEW CONDITION AND PROPERLY PACKAGED FOR A FULL REFUND.

– Dalton will check the condition of the goods. If the product is received missing, incomplete, missing accessories, scratched or damaged (cause unknown), Dalton has the right to refuse payment and the product will be refunded to the customer along with the shipping fee. Shipping is fully borne by the Customer.

– In case the product lacks accessories, Dalton can check and review to approve a refund. The refund will be minus the additional price of lost accessories according to Dalton’s stock accessories price list.

Refund

– For products that are eligible and approved for refund by Dalton. Within 7 working days, Dalton will refund the customer’s collected amount according to the invoice after deducting the transfer upon sale and processing paid goods according to Dalton’s regulations.

– Handling fee: 20 USD/case.

Need any further information, please contact:

Audi Dalton Group

Address: 9999 BELLAIRE BLVD STE 800  HOUSTON TX 77036-3579

Phone number: +1 (346)-289-2966

E-mail: warranty@dalton-audio.com

INNOVATION POLICY DUE TO PRODUCT DEFECTS
1. SCOPE AND PERIOD OF APPLICATION

– Scope: Product renewal policy due to technical errors applies to 100% new products purchased at Dalton Audio Inc or an authorized dealer of Dalton Audio Inc.

– Application period: Renewal policy up to 30 days from the date of purchase.

2. CONDITIONS FOR EXCHANGE OF PRODUCTS

– Defective technical products must be identified by a Dalton Technician.

– The product must have a complete box, manual, accessories, purchase voucher from Dalton, warranty card (if any)

– The product’s imei/series number must match the information recorded on the warranty card or maintenance registration information.

– The product is installed and used according to the Manufacturer’s instructions and has not been altered. It can be repaired with care by non-Dalton technicians.

– The product must not be dented or scratched, must still be in its original packaging, and must be safe

3. PRODUCT EXCHANGE REGULATIONS

Exchange for a new product of the same model:
– Make 1 change 1: For products of the same type, brand, and model.

– In case there is no product to exchange, the customer has the right to exchange for another product to compensate for the difference (if any). Do not exchange products of lower value than the original prohibited product.

Change new product to another model:
– The new model must have a value greater than or equal to the value of the old product, customers make up the difference.

– Number of new changes: 01 time, each time mixing defective products, applies according to the main warranty book.

Note: All shipping costs for renewed products are borne by the Customer.