PRODUCT CHANGE POLICY DUE TO TECHNICAL DEFECT

1. SCOPE AND APPLICABLE TIME

• Scope: The product exchange policy due to technical defects applies to 100% new products purchased from Dalton Audio Inc or Dalton Audio Inc’s authorized dealers.
• Applicable time: The exchange policy is valid for up to 30 days from the date of purchase.

2. PRODUCT EXCHANGE CONDITIONS

• Technical Confirmation: Products with technical defects must be confirmed by Dalton’s Technical Engineer.
• Original Packaging & Accessories: The product must include the original packaging, instruction manuals, accessories, Purchase Receipt from Dalton, and Warranty Certificate (if applicable).
• Serial Number Verification: The IMEI/serial number of the product must match the information on the Warranty Certificate or the activation registration information.
• Proper Usage: The product must be installed and used according to the manufacturer’s instructions and not altered or repaired by technicians other than those from Dalton.
• Physical Condition: The product must be free from cracks, dents, scratches, and must have intact packaging materials.

3. PRODUCT EXCHANGE REGULATIONS

A. Exchange for a new product of the same model:

• 1-to-1 Exchange: Implement a 1-to-1 exchange for products of the same type, brand, and model.
• Alternative Model Option: If there is no replacement product available, customers have the right to exchange for a different product by paying the price difference (if any). No exchange for a product with a lower value than the original product.

B. Exchange for a new product of a different model:

• Equal or Higher Value: The new model must have a value equal to or greater than the value of the old product, and the customer must pay the price difference.
• Limit of Exchange: Number of exchanges: Once, subsequent exchanges after a product defect will follow the warranty policy.

Note: All shipping costs for exchanging new products are the responsibility of the customer.

Q&A

What is the core warranty and renovation coverage period for Dalton Audio products?

All Dalton Audio products come with a standard 12-month warranty on the main unit from the date of purchase, while internal batteries are covered for 6 months, ensuring reliable performance across our catalog.

Where does this policy apply and what are the basic eligibility rules?

This policy applies exclusively to products purchased on our official website or through authorized dealers within the United States, maintaining our strict 30-day return window and standard quality criteria.

What specific conditions qualify a product for renovation or replacement?

Products are eligible for renovation or replacement if they suffer from manufacturing defects, internal component failures under normal use, or arrive with physical damage caused during initial shipping.

Do refurbished products come with a warranty?

All renovated or refurbished units sold by Dalton Audio are covered by a limited warranty. The specific duration of this warranty will be clearly stated on the product page at the time of purchase.

How do I submit a device for renovation or technical evaluation?

To initiate a renovation or repair request, contact our U.S. support team directly with your proof of purchase, and we will provide detailed instructions for shipping the item to our authorized service facility.