RETURN AND REFUND POLICY

If you are not satisfied with your purchase, you may return the product within 30 days from the date of purchase for a refund. To initiate a return, please follow these steps:

1. Return Process

Step 1: Contact Customer Support

Step 2: Confirmation and Instructions

  • After receiving your request, Dalton will contact you to confirm and provide return instructions.
  • You must provide the original purchase receipt for verification.

Step 3: Shipping the Return

  • Dalton will provide a return shipping label. You must drop off the package at the carrier’s service point.
  • You must use the provided return shipping label; otherwise, Dalton may reject the return.

Step 4: Inspection and Processing

  • Upon receiving the returned item, Dalton will inspect the product and confirm the refund within 7 days.

2. Return Requirements

  • The returned product must include all original accessories, packaging, warranty cards, and manuals.
  • The product must be in new condition and properly packaged to qualify for a refund.
  • If the product is incomplete, missing accessories, scratched, or damaged (without a clear reason), Dalton reserves the right to deny the refund. In this case, the product will be sent back to the customer, and the shipping costs will be the customer’s responsibility.

3. Handling of Missing Accessories

  • If any accessories are missing, Dalton may issue a partial refund, deducting the cost of the missing items based on Dalton’s pricing.

4. Shipping Costs

  • The customer is responsible for the initial shipping cost, return shipping cost, and processing fees as outlined in the Order Processing Fee Table below.

5. Refund Process

  • For eligible returns, Dalton will process the refund within 14 business days after approval.
  • Dalton is not responsible for delays caused by banks, natural disasters, or national holidays.
  • The final refund amount will be calculated after deducting applicable shipping and processing fees.

PRODUCT REPLACEMENT POLICY

  • Within 30 days, if the product has a technical defect, you can request a replacement.
  • Upon receiving your request, Dalton’s technical team will contact you to verify the issue.
  • Once verified, Dalton will arrange the collection of the defective product and send a replacement.
  • If the product arrives damaged due to shipping or other external reasons, customers must report the issue within 48 hours for assistance.

ORDER CANCELLATION POLICY

  • Orders can be canceled and refunded if they have not yet been shipped to the carrier.
  • Orders cannot be canceled once they have been handed over to the shipping carrier.

DALTON’S POLICY OVERVIEW

No. Policy Type Timeframe
1 Order Cancellation Before the product is handed over to the carrier
2 Product Returns Within 30 days from the date of purchase
3 Product Exchange Within 30 days from the date of purchase
4 Warranty 12 months from the date of purchase

ORDER PROCESSING FEE TABLE

No. Scenario Shipping Cost Processing Fee
1 Order cancellation before shipping label is created Not applicable 3% payment gateway fee
2 Replacement due to technical defect within 30 days Free No fee
3 Return due to technical defect within 30 days Free 3% payment gateway fee
4 Return for other reasons within 30 days Customer pays both-way shipping $20 processing fee
5 Warranty repairs Customer pays both-way shipping No fee
6 Repairs outside warranty Customer pays both-way shipping Fees based on Dalton’s repair service rates

Additional Notes:

  • Payment Gateway Fee: This is a third-party processing fee for online transactions. Dalton does not collect this fee.
  • Processing Fee: This includes the payment gateway fee and Dalton’s internal processing costs. Dalton currently charges $20 for this.

Contact Information

For more details, please contact Dalton Audio Inc:
📍 Address: 9999 Bellaire Blvd, Suite 800, Houston, TX 77036-3579
📞 Phone: +1 (346)-534-5539
📧 Email: info@dalton-audio.com