VITERMS & CONDITIONS
1. ORDER TERMS
By placing an order with us, you are offering to purchase a product or service. You represent to us that you are at least 18 years of age, that all information provided to us with your order is true and accurate, and that you are an authorized user of the authorized payment method provided. Dalton Audio Inc reserves the right to limit, refuse, modify or cancel orders that in our sole judgment appear to have been placed by third parties, including resellers.
Product prices and product availability are displayed on this website, however the website may contain errors. Prices or availability may change at any time without notice. Dalton Audio Inc is not bound by any offers or prices on the website. Dalton Audio Inc reserves the right to modify or cancel your purchase for any type of error on the website.
To place an order, simply add the desired items to your cart. You can add, delete, update or change the quantity of products in your shopping cart when shopping on the website. When you’re ready to buy, proceed to checkout to enter operational and payment information to complete your order. You can complete your order setup as a guest or by opening a Dalton Audio Inc. user account. By opening a Dalton Audio Inc user account, you can quickly access product support, updates and promotions. When you submit an order, Dalton Audio Inc may identify certain items before the order is fulfilled, including but not limited to your personal information, payment information and creditworthiness.
Without any liability, Dalton Audio Inc reserves the right to refuse any order, to correct any inaccuracies or omissions of any information on its website, to make changes or updates about the products or services offered and modify or cancel your order at any time without notice, whether or not the order is clearly identified. If we make amendments to your order, we will endeavor to notify you before you decide to cancel your order in reasonable circumstances. If Dalton Audio Inc cancels your order, we will attempt to notify you through the contact information you provided with your order.
After submitting your order, you will receive an order identification screen detailing your order. You will also receive an order confirmation email, which includes your order details. Remember to save this order confirmation and make a copy. This is your receipt as proof of purchase. You will need to compile this information if you require warranty service from any of our authorized repair centers throughout the United States.
It usually takes one to two business days to process and ship your order. Once your order is converted, we will send an email confirming the conversion, including the tracking number(s). The carrier requires one business day from that time to validate tracking information.
2. PAYMENT
Dalton Audio Inc accepts payments via Stripe, Visa, MasterCard. You will be charged after your order ships except for Stripe orders. Full order unit charged when placing order.
In case of payment with Stripe, you will be charged immediately, but in case you choose Stripe Credit after paying with Stripe, you can take advantage of the account signals provided for future payments or monthly replies provided by Stripe at the time of order.
Please note that certain orders are subject to a 24-hour authorization period to protect all parties against misuse of the credit card. To assist in minimizing card misuse, please ensure that your credit card has all current information on file including any authorized or alternate address transactions.
If your payment method is charged for an order that is later modified or canceled, Dalton Audio Inc will refund you. We apologize for any inconvenience this may cause you.
3. INCORRECT SHIPPING ADDRESS & ORDER CANCELLATION
Incorrect Shipping Address: It is the customer’s responsibility to provide the correct shipping address at the time of purchase. Orders shipped to an incorrect address due to customer error are not the responsibility of the seller. We will not be liable for lost or undelivered packages in such cases. If the order has not yet shipped, please contact us immediately to update the address.
Order Cancellation: You may cancel or change your order up until the time you submit your order. If your order has been submitted, please contact the customer service center at +1 (346)-534-5539. Orders can be canceled and refunded if they have not yet been shipped to the carrier. Orders cannot be canceled once they have been handed over to the shipping carrier.
If you have a problem with any part of your order, please email our Customer Service Center or call our toll-free customer service number at +1 (346)-534-5539.
4. SECURITY & PRIVACY
Our website uses industry-standard secure socket layer (SSL) technology to ensure the security of your Internet transactions. SSL encrypts all of your personal information, including credit card numbers, names and addresses, to prevent decryption. To verify the security of your connection, check the lower left corner of the browser window after accessing the server. If you find the lock is not damaged or the padlock is closed (depending on your browser) then SSL is still working. When you access a secure server, the first characters of the web address change from “http” to “https”.
The information you provide during transactions on this website is confidential. Please read our Privacy Policy for more information about the data we collect and how we use it.
5. PROMOTION
The use of promotional codes, discounts, coupons or promotions is subject to the terms and conditions of that promotion. To qualify for a particular promotion, your order must be submitted within the specified promotion period. Unless otherwise expressly stated in the terms and conditions of the applicable promotion, more than one promotion cannot be applied to a single order.
6. WARRANTY POLICY
If your product is in need of warranty coverage, Dalton Audio Inc. will have the right to choose from the following methods:
- (1) Repair this product at no cost/charge to you, using new or refurbished replacement parts in accordance with the “Warranty Policy”.
- (2) Exchange this product with a product that is new or manufactured from new or usable used parts and is at least functionally compatible with this product.
- (3) Refund the purchase price of the product according to the provisions in “Return and Refund Policy”.
Any part or product replaced or refunded will become the property of Dalton Audio Inc and by submitting any product for warranty, you represent and warrant to Dalton Audio Inc that you are the sole owner to that product.
Who is protected by warranty activities?
This warranty only protects customer information who purchased a Dalton product and activated the warranty electronically according to the instructions stated in the warranty card located in the product or at www.dalton-audio.com and is non-transferable. Any attempt to transfer this warranty shall immediately render it void.
This warranty is valid only for Dalton Audio Inc products sold at www.dalton-audio.com, purchased from authorized Dalton Audio Inc dealers within the United States, and does not apply to products purchased or shipped elsewhere.
Product Warranty Period
- The product is warranted for 12 months from the date of purchase (based on invoice issuance or electronic warranty activation registration).
- In cases where the customer does not have an invoice and the system does not have electronic warranty activation information, a 15-month warranty period is calculated from the date of manufacture.
- Note: The battery installed inside the product is warranted for 6 months from the date of purchase.
Product Warranty Terms & Disclaimers
- The product must be within the warranty period and defects are due to components or manufacturer error.
- Lithium batteries are only warranted in case of complete death, complete loss of power, or deformation due to product error.
- Warranty is void if the product is out of warranty period, seal is broken, damaged due to accidents, misuse, liquid intrusion, natural disasters, unauthorized repairs, or improper maintenance.
- Note: The battery needs to be fully charged for 8-10 hours before use and will be damaged if not recharged within 24 hours of emptying.
7. RETURN AND REFUND POLICY
If you are not satisfied with your purchase, you may return the product within 30 days from the date of purchase for a refund.
Return Process & Requirements
- Contact Support: Facebook Page, Phone (+1 346-534-5539), or Email (sales@dalton-audio.com).
- Instructions & Label: Dalton will confirm and provide a return shipping label. You must use the provided label.
- Condition: Returned products must include all original accessories, packaging, warranty cards, manuals, and be in new condition. If incomplete or damaged, Dalton reserves the right to deny the refund.
- Refund Processing: Eligible refunds will be processed within 14 business days after approval, deducting applicable shipping and processing fees.
8. INNOVATION / EXCHANGE POLICY DUE TO DEFECTS
- Applies to 100% new products purchased at Dalton Audio Inc or authorized dealers within 30 days from purchase.
- Defective technical products must be confirmed by a Dalton Technician. Product must have original packaging, accessories, receipt, and matching IMEI/serial numbers.
- 1-to-1 exchange for the same model, or exchange for a model of equal/higher value (customer pays difference).
- If arrived damaged due to shipping, customers must report within 48 hours.
DALTON’S POLICY OVERVIEW
| No. | Policy Type | Timeframe |
|---|---|---|
| 1 | Order Cancellation | Before the product is handed over to the carrier |
| 2 | Product Returns | Within 30 days from the date of purchase |
| 3 | Product Exchange | Within 30 days from the date of purchase |
| 4 | Warranty | 12 months from the date of purchase |
ORDER PROCESSING FEE TABLE
| No. | Scenario | Shipping Cost | Processing Fee |
|---|---|---|---|
| 1 | Order cancellation before shipping label is created | Not applicable | 3% payment gateway fee |
| 2 | Replacement due to technical defect within 30 days | Free | No fee |
| 3 | Return due to technical defect within 30 days | Free | 3% payment gateway fee |
| 4 | Return for other reasons within 30 days | Customer pays both-way shipping | $20 processing fee |
| 5 | Warranty repairs | Customer pays both-way shipping | No fee |
| 6 | Repairs outside warranty | Customer pays both-way shipping | Fees based on Dalton’s repair rates |
Additional Notes:
- Payment Gateway Fee: Third-party processing fee for online transactions (Dalton does not collect this fee).
- Processing Fee: Includes payment gateway fee and internal processing costs ($20).
CONTACT INFORMATION
For more details, please contact:
Dalton Audio Inc.
📍 Address: 9999 Bellaire Blvd, Suite 800, Houston, TX 77036-3579
📞 Phone: +1 (346)-534-5539
📧 Email: info@dalton-audio.com