REFUND RETURN POLICY

Within 30 days, if you are not satisfied, you can return the purchased product for a refund. When you want to return an item, please follow these steps:

– Step 1: Contact Dalton Audio customer service via one of these contact information:

Facebook page: https://www.facebook.com/DaltonAudio

Phone number: +1 (346)-534-5539

Email: sales@dalton-audio.com

– Step 2: After receiving your request, Dalton will contact you and provide feedback on how to proceed. You will need to provide the original sales invoice for verification.

– Step 3: Customers send goods to Dalton Audio Inc.’s warranty center. Do not send products to us without prior authorization.

– Step 4: Dalton will check the goods and confirm with you within 7 days.

Payment Conditions

– Application Period: Within 30 days from the date of purchase.

– Returned Goods Requirements:

Must include all equipment, packaging, warranty papers, manuals, and accessories.

Product must be in new condition and properly packaged to qualify for a refund.

– Shipping Costs:

The shipping cost to the customer, the return shipping label cost, and the handling fee will be deducted from the refund amount.

– Condition Verification:

Dalton will inspect the returned goods. If the product is incomplete, missing accessories, scratched, or damaged (cause unknown), Dalton reserves the right to refuse the refund. The product will be returned to the customer, and the shipping fee will be the customer’s responsibility.

– Missing Accessories:

If accessories are missing, Dalton will review and may approve a partial refund. The refund amount will be reduced based on the cost of the missing accessories according to Dalton’s stock price list.

Refund Process

– For products that are eligible and approved for a refund by Dalton, the refund will be processed within 7 working days. The amount refunded will be calculated after deducting shipping costs, the return label cost, and a handling fee.

– Handling Fee: $20 per case.

Need Further Information?

Please contact:
Dalton Audio IncAddress: 9999 BELLAIRE BLVD STE 800, HOUSTON, TX 77036-3579

Phone number: +1 (346)-534-5539

Email: warranty@dalton-audio.com