Return and Refund Policy
If you are not satisfied with your purchase, you may return the product within 30 days from the date of purchase for a refund. To initiate a return, please follow these steps:
Return Process:
- Contact Customer Support:
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- Facebook Page: https://www.facebook.com/DaltonAudioInc
- Phone: +1 (346)-534-5539
- Email: sales@dalton-audio.com
- Confirmation and Instructions:
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- After receiving your request, Dalton will contact you to confirm and provide return instructions.
- You must provide the original purchase receipt for verification.
- Shipping the Return:
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- Dalton will provide a return shipping label. You must drop off the package at the carrier’s service point.
- You must use the provided return shipping label; otherwise, Dalton may reject the return.
- Inspection and Processing:
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- Upon receiving the returned item, Dalton will inspect the product and confirm the refund within 7 days.
Return Requirements:
- The returned product must include all original accessories, packaging, warranty cards, and manuals.
- The product must be in new condition and properly packaged to qualify for a refund.
- If the product is incomplete, missing accessories, scratched, or damaged (without a clear reason), Dalton reserves the right to deny the refund.
- In this case, the product will be sent back to the customer, and the shipping costs will be the customer’s responsibility
Handling of Missing Accessories:
- If any accessories are missing, Dalton may issue a partial refund, deducting the cost of the missing items based on Dalton’s pricing.
Shipping Costs:
- The customer is responsible for the initial shipping cost, return shipping cost, and processing fees as outlined in the Order Processing Fee Table below.
Refund Process:
- For eligible returns, Dalton will process the refund within 14 business days after approval.
- Dalton is not responsible for delays caused by banks, natural disasters, or national holidays.
- The final refund amount will be calculated after deducting applicable shipping and processing fees.
Product Replacement Policy
- Within 30 days, if the product has a technical defect, you can request a replacement.
- Upon receiving your request, Dalton’s technical team will contact you to verify the issue.
- Once verified, Dalton will arrange the collection of the defective product and send a replacement.
- If the product arrives damaged due to shipping or other external reasons, customers must report the issue within 48 hours for assistance.
Order Cancellation Policy
- Orders can be canceled and refunded if they have not yet been shipped to the carrier.
- Orders cannot be canceled once they have been handed over to the shipping carrier.
Dalton’s Policy Overview
No. | Policy Type | Timeframe |
1 | Order Cancellation | Before the product is handed over to the carrier |
2 | Product Returns | Within 30 days from the date of purchase |
3 | Product Exchange | Within 30 days from the date of purchase |
4 | Warranty | 12 months from the date of purchase |
Order Processing Fee Table
No. | Scenario | Shipping Cost | Processing Fee |
1 | Order cancellation before shipping label is created | Not applicable | 3% payment gateway fee |
2 | Replacement due to technical defect within 30 days | Free | No fee |
3 | Return due to technical defect within 30 days | Free | 3% payment gateway fee |
4 | Return for other reasons within 30 days | Customer pays both-way shipping | $20 processing fee |
5 | Warranty repairs | Customer pays both-way shipping | No fee |
6 | Repairs outside warranty | Customer pays both-way shipping | Fees based on Dalton’s repair service rates |
Additional Notes:
- Payment Gateway Fee: This is a third-party processing fee for online transactions. Dalton does not collect this fee.
- Processing Fee: This includes the payment gateway fee and Dalton’s internal processing costs. Dalton currently charges $20 for this.
For more details, please contact:
Dalton Audio Inc.
📍 Address: 9999 Bellaire Blvd, Suite 800, Houston, TX 77036-3579
📞 Phone: +1 (346)-534-5539
📧 Email: info@dalton-audio.com